Saying you're sorry - 07 - English at Work shows you how to apologise

source: BBC Learning English    2016年8月17日
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Time to say sorry! Anna has to apologise and sort everything out. How embarrassing!
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Narrator: Ah hello! Welcome back to Tip Top Trading – the UK's leading wholesaler of imitation fruit. Today you're joining us in the middle of the action! Anna is with an important client Mr Lime, from Citrus Ventures. He's angry and she'll have to calm him down. She could cope brilliantly here or this could be a horrible mess!
Anna: Well Mr Lime, how can I help you?
Mr Lime: On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading.
Anna: Yes.
Mr Lime: The delivery was made on Tuesday.
Anna: Oh dear.
Mr Lime: And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples!
Narrator: Right Anna, this is serious. You're going to have to apologise and show that you really mean it. Say: I'm really sorry to hear that.
Anna: I'm really sorry to hear that, Mr Lime.
Mr Lime: What on earth am I going to do with 800,000 plastic pineapples?
Narrator: Show Mr Lime that you understand the problem. These are phrases you can use:
That's totally unacceptable.
That must have been very inconvenient for you.
And then promise to fix the problem. Say:
You have my word that we will sort this out.
We can do something to make up for the inconvenience.
It won't happen again.
Mr Lime: 800,000 plastic pineapples!
Anna: That's totally unacceptable.
Mr Lime: I didn't even have anywhere to put them - and pineapples are so much bigger than grapefruit!
Anna: It must have been very inconvenient for you.
Mr Lime: It certainly was! When he took my order, your colleague Tom told me that Tip Top Trading was the most reliable firm in the industry!
Anna: You have my word that we will sort this out. We'll remove the pineapples and have your grapefruit sent via express delivery this afternoon.
Mr Lime: Good. Thank you.
Anna: And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
Mr Lime: Oh! Well, that would be nice!
Narrator: Tip top Anna! Excellent work and excellent words.
Anna: They're made with revolutionary premium faux-orange, laser-curve-definition technology... you will be the first to have them!
Mr Lime: Wow, now that's good customer service! Tell me, do you have any other artificial fruits in this range?
Anna: Yes. Well, it's a bit of a secret, but you're a trusted client, so I think I can tell you...
Mr Lime: Go on...
Anna: We're about to unveil a new Imperial Lemon.
Mr Lime: Really?
Anna: I can't tell you any more for now. But…
Mr Lime: Yes...
Anna: Maybe we could present it to you more formally in a couple of weeks, when it's ready for release...?
Mr Lime: Sounds perfect.
Anna: You would be the first to see it!
Mr Lime: Excellent. Thank you, er... Anna, isn't it?
Anna: Yes.
Mr Lime: A very pretty name.
Anna: Thanks. It's spelled the same forwards and backwards.
Mr Lime: Is it really?
Anna: Anyway, Mr Lime, we'll fix this grapefruit problem for you, and I promise you, it won't happen again.
Mr Lime: Good, good. You're new here, aren't you Anna?
Anna: Yes.
Mr Lime: Well I look forward to working with you.
Narrator: What a success! Mr Lime has come away a very happy customer! Here are the phrases Anna used while apologising:
I'm really sorry to hear that, Mr Lime.
That's totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won't happen again.
What will Anna's boss Paul have to say about her work today? Join us next week to find out.

English expressions with CARE

source: Crown Academy of English    2017年2月20日
It can be used as a noun and a verb. In the video I give the definition of the following expressions and phrases with examples:
Care for someone
Care about something / someone
Would you care for .. ?
Take care (of)
don't care
couldn't care less

Phrasal verbs with PUT:
General advice:
Listening practice:

House Cleaning (Vocabulary with Alex)

source: English Lessons with Alex    2017年2月22日
Your house is a mess! I'm going to help you to clean it... in English! In this lesson, you'll learn some common house cleaning verbs and nouns, like "sweep", "mop", "clean", "wipe", "vacuum", "scrub", "broom", and "cloth". This is an easy lesson that will help you talk about your daily chores in English.

Starting Conversations

source: Twominute English   2013年4月2日
Exercises for this lesson:
Facebook -
App for your Android Device:

0:17 Hey, how are you? I’m Jackson. It’s nice to meet you.
0:21 I’m Karen. Nice to meet you too.
0:24 I think you’re Jamie’s friend, right?
0:26 Yeah, Jamie invited me to the party. What about you?
0:30 Well, I’m Jamie’s classmate. I saw you once with Jamie at a mall I think.
0:35 Actually, I’m Jamie’s cousin. I don’t live here but I visit him quite often.
0:40 So. Are you enjoying the party?
0:43 Yes, I’m having fun! What about you? Do you like parties?
0:47 I’m not much of a party-goer but this one is nice. I like the music.
0:51 So do I. Should we join the people at the dance floor?
0:56 Sure, let’s go!
1:03 Hey, my name is Penny. I’m new to the class.
1:07 Oh, hi! I’m Suzanne
1:08 I wanted to ask you something.
1:11 Sure. What is it?
1:12 Actually I’m also new in town and I’m not sure about my way back home. Can you help me?
1:19 No problem. Where do you live?
1:22 I live on George Street.
1:24 It’s not too far from the school and it’s on my way. We can go back together.
1:29 Oh! That would be great, thank you.
1:38 Hi, I’m looking for a particular novel. Can you help me out?
1:42 Sure. Which one is it?
1:45 Well, I want to buy Love Story by Erich Segal.
1:49 Oh, it’s really a great novel. I read it a long time ago.
1:54 And was it interesting? Did you like it?
1:58 A lot! I’ve read it many times.
2:01 I’ve been thinking about reading it for a long time. Maybe it’s time to actually do it.
2:07 Here! You will love this novel!
2:10 Thank you so much for your help.
2:16 Hey, how are you? I’m Jackson. It’s nice to meet you.
2:23 I’m Karen. Nice to meet you too.
2:28 Are you enjoying the party?
2:33 What about you? Do you like parties?
2:39 Hey, my name is Penny. I’m new to the class.
2:47 Oh, hi! I’m Suzanne.
2:51 Hi, I’m looking for a particular novel.
2:57 Can you help me out?

Not budge an inch - Shakespeare Speaks

source: BBC Learning English 

Thomas Swann shows his stubborn side while rehearsing 'The Taming of The Shrew'.

For the transcript click 'SHOW MORE'.

For activities and extra materials connected to this episode:


It's evening at the Duck and Whistle. William Shakespeare and his actor friend Thomas Swann are rehearsing the opening scene of Shakespeare's comedy The Taming of the Shrew.

I'll answer him by law. I won't budge an inch…

Just a minute Thomas: Christopher Sly is drunk, but we do need to understand the words!

You're criticising my acting, Will. Again.

Thomas, Thomas. You're a great actor. A wonderful actor. But Thomas, can the audience please actually hear the words I wrote for your character to say…?

The audience can see what's happening! I'm in the pub, I'm drunk, there's broken glass everywhere and -

Thomas Swann! If you've broken one of my glasses, I'll have your guts for garters…

Will / Thomas
No, no, no!

Bess, it's in the play.

The innkeeper - in the play, Bess - is going to call the police unless Christopher Sly pays for the glasses he broke. But Sly says he doesn't care about the police, he's entitled to be in the pub, and he's not moving.

Oh… well just you be careful. I won't have people breaking glasses in my pub.

Of course, Bess. Now, Thomas. Please. Speak more clearly.

No. I'm an artist, and I have to do it my way.

Bess, please read the innkeepers lines. I'll be Christopher Sly. Thomas, just listen.

Alright Mr Will, the innkeeper's lines: I know my remedy. I must go fetch the third-borough.

Will as Christopher Sly
Third, or fourth, or fifth borough, I'll answer him by law.
I'll not budge an inch, boy. Let him come, and kindly.

Now please Thomas, do it like that.

I will not do it like that.

He's just like Christopher Sly isn't he Mr Will? He won't budge an inch either.

We'll leave them there for now. Christopher Sly is just one of several stubborn characters in The Taming of the Shrew, Shakespeare's early comedy about the battle of the sexes. The phrase not budge an inch is used these days to describe not only objects that won't move but also people who won't change their minds. Take Simon Walker, the director general of the British Institute of Directors, who said that the British chancellor George Osborne…

Clip 1
…must not budge an inch on the crucial job of deficit reduction.

Clip 2
That stupid dog refused to move. I kept pulling on the lead, but he wouldn't budge an inch.

Will, it's my way or –

Now look here Thomas -

Now stop arguing you two or I'll knock your heads together. Thomas, do what Mr Will says. It's his play.

Grrrr. To budge, or not to budge: that is the question.

Shakespeare Speaks is a co-production between BBC Learning English and The Open University. For more great Shakespeare content visit

BBC News Review: Dam at risk of bursting

source: BBC Learning English    2017年2月14日
A massive dam in California is in danger of bursting. Neil and Catherine look at the language the world's media is using to discuss this story - and show you how you can use it in your everyday English.
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Five Phrasal Verbs - Three-Part Phrasal Verbs

source: Oxford Online English    2013年11月20日
A free English lesson on phrasal verbs - you can see the full lesson, including the text, here:
In this class, we'll look at common phrasal verbs with three parts. We'll introduce five useful verbs and show you how to use them in a conversation or real-life situation.

English Phonics Review #2 Consonants + Short Long Vowels

source: Shaw English Online    2014年1月24日
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English Phonics Consonants 'x', 'y' and 'z'

source: Shaw English Online    2014年1月24日
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7 Steps to Confident English!

source: mmmEnglish    2016年2月21日
Read the full transcript to this video on my blog:
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Complaining (Learn English 22)

source: EF podEnglish     2007年2月7日
Learn to use the past continuous or past progressive tense to talk about what you were doing. In this beginner English lesson you will see a man complaining about his unpleasant vacation. He uses the past progressive tense to describe what happened during his trip.
Curious about learning online with Visit for a free trial and more information. To learn a language where it is natively spoken, see .

KNOW vs NOW -- Learn the Difference of these Two Commonly Confused Words...

source: Go Natural English     2015年6月11日
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Color Idioms - 1 -

source: EnglishAnyone     2011年5月9日

To show your true colors means to show people who you really are.
Sometimes people may look nice, but when they show their true colors, they can turn out to be mean.

Tickled Pink
Tickled pink means to be really excited!
We're tickled pink that people other than our moms watch our videos!

Red In The Face
To be red in the face means to be embarrassed.
I got turned down by the girl I like in front of my friends and was so red in the face!

Feeling Blue
Feeling blue means feeling sad or discontented.
Ever since my dog ran away, I've been feeling so blue!

Black Sheep
A black sheep is a person who is an embarrassment to a family or group.
All of my children became doctors except one. John, the black sheep of the family, stays home and plays video games all day!

Green With Envy
Green with envy means really jealous.
I was green with envy when I heard my friend won a trip to Hawaii!

To be yellow-bellied is to be very cowardly or scared.
That guy is so yellow-bellied that he got his candy taken by a baby!

Golden Child
A golden child is a special child or person.
The son of the king is a golden child!