Business English Lesson - Using Diplomatic English at work

source: Learn English with Let's Talk   2015年9月10日
Blog ://­sh-at-work
This Business English lesson deals with using diplomatic English language in a work environment to avoid coming off as too direct or rude or offensive and to tone down the harshness /unpleasantness of certain statements.
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Tips & Tricks :
# Using Softeners : These "softeners" lessen the impact of a negative statement that may otherwise sound too direct .
Ex: Using "softeners" like " I'm afraid " or "to be honest " or "with all due respect " before a negative statement

# Using Modal Verbs :
These verbs lessen the impact of a command or request ; make it polite.
Ex: using modal verbs such as would , could , may or might in a command or order to lessen its impact .

# Rephrasing ​a negative sentence :
To make it sound more positive and acceptable to the work environment
Ex: Replacing words such as "can't " or "won't " with words such as " unable to "
replacing words such as " am unhappy " with " not entirely happy " in a sentence to make it sound more positive .

Vocabulary SHOPPING and CUSTOMER SERVICE (upper intermediate and advanced) Lesson 17

source: MrSkypelessons    2015年7月19日

prompt delivery
responsive to complaints
obliging staff
ready and willing to help
impeccable service
immediate dispatch
take complaints seriously
2 year warranty / guarantee
a full refund
meet health and safety requirements
satisfied customer

a sterile (impersonal) atmosphere
substandard service
shoddy work, products, services
incompetent staff
uncooperative shop assistants

a stain
to be ripped / torn
to be scratched
something is missing
didn't respond to my query

Phrasal verbs
get back to s.o
put s.o through
put s.o on hold
hang up
kick up a fuss (moan, groan, grumble, whinge, whine)
shop around
fork out on
splash out on
stock up on
rip s.o off
mug s.o off