How to help a customer in English

source: Neil Collins    2017年1月25日
Hi, all. I know many of you work in retail and have to speak with a lot of tourists or international customers. Did you know that the usual way to deal with problems is different? I've noticed that the typical way of doing it in Berlin is not the typical way a shop assistant would do it in London, Dublin or New York.
So, this business English video tip tries shows you the difference. It shows you what you can say and what you can do if one of your customers has a problem with a product they've bought.
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Main part:
A: “Excuse me?"
B: "Yes, can I help you?" Or "what's the problem?"
A: "I bought this last week and it’s broken.”
B: “Yes, there's a problem with this. This has a year's guarantee. Here is a voucher. Take it to the electronics department. They will give you a new one."

A: “How can I help you?” Or
      “What seems to be the problem, sir?”
      “What seems to be the problem, madam?”
      "What can I do for you today?"
B: “I bought this last week and it doesn't work.”
A: “Oh, I'm sorry about that.” Or "Sorry to hear that."
B: “Oh, I hate when that happens.”Or
     “Oh, that happened to me last week. That’s really annoying.”
      "It's really irritating when that happens."

A: "Yes, this has a one year guarantee."
B: “Here is a voucher."
A: "Take this to the electronics department. They will give you a new product.”
B: "You're welcome. Have a nice day."