08 different ways to say “I’ll call you back” – Telephone English with Michelle
source: Learn English with Let's Talk 2017年2月24日
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Telling a person you will call them back if you are busy
It’s good if you can give a reason for your unavailability. This way the person on the other end will not feel ignored/ offended.
Hey, you know what, I’m studying at the moment, shall I call you later?
I’m sorry I’m a bit caught up with some office work, I’ll call you shortly.
I’m sure this would be a common experience for most of you. When you’re at work and you don’t even have the time to attend your sister’s call even though you want to attend to her but you just can’t. Do you think she’ll feel bad if you say “Hey I’m busy.” Yes, it’s true she will however if you’ll say “I’m sorry I’m a bit caught up with some office work, I’ll call you shortly” she’ll rather understand you and won’t be displeased.
I’m occupied with the kids right now, can we connect after a while.
What do you say to your colleague who wants to discuss work even after office: I’m occupied with the kids right now, can we connect after a while?
I’m traveling, I’ll revert to you soon.
More professional and formal. Can be used with a business partner or employee when you’re out of the city or country.
B. Telling a person you will call them back when you don’t have an answer
If you receive a question from a client or customer that you do not know, you can either tell them that you will find the answer for them within a specific time limit or tell them to call someone else. Let's learn how to do these things professionally:
"I don't have the answer right off hand. I'll need to find that information for you. Will it be ok if I call you back in about 30 mins.?"
(right off hand means “right now”- urgency)
Being quite polite: you’re asking for the time as you’ll need some time to find the answer.
"I believe I can find that information for you. It might take 10 minutes or so. Can I call you back with the information?"
The word “believe” shows that you’re very sure about finding the information.
"I'm not sure about the answer. I'll find the information and call you right back. Will that be ok?"
When you’re not too sure about the answer and there is no urgency in the situation
"I'm not sure about this one. Let me ask my manager. Can you please hold?"
When you can respond immediately and there is someone available to you who can answer the question
