Complaining at a Restaurant

source: Twominute English     2013年8月4日
Have you ever gone to a restaurant and felt disappointed with the food and services? You must have. This is a common scenario when we decide to try a new place we had never tried before. But how do you communicate your disappointment to the staff of the restaurant? Do you feel shy to talk to them because you can't think of all the right phrases you should say? Well, not anymore! In this lesson, we will learn about the phrases that you may use to communicate your disappointment with the quality of the food or service offered by the restaurant.
The sentences with the key phrases are highlighted at the end of the video. Practice all the phrases to build your fluency on the subject matter.

# not enough options
--Are you ready to order, Sir?
--I wanted to try something new today, but I don't see anything interesting on the menu.
--What kind of food are you looking for?
--Nothing specific actually. I've tried all the dishes that are listed here. I was looking to explore new ones.
--Let me talk to the chef. I'm sure he can suggest something.
--No. That't okay. Let me just suggest that you add some more food variety to your menu. I haven't seen any changes in it for a while now.
--You've been one of our more regular customers. I'll definitely take your suggestion to the manager.
--That's good. For now, you can bring me the red sauce pasta and potato wedges.
# The soup wasn't good.
--Excuse me. Are you out of vegetables today?
--I'm sorry, Sir. I don't understand.
--I ordered a Creamy Vegetable Soup and there aren't many vegetables in it. It's mainly just broth. I really apologize for that. Allow me to replace it with a better one.
--No. That's alright now. I'll just fill up on the main course.
--I assure you it won't happen again. As a token of our apologies, we won't charge you for the soup.
--That's good. I hope we won't be disappointed with the food quality.
--You will not, Sir.
# This is not how I ordered it.
--Excuse me. Would you mind telling me who's the cook?
--What's wrong, Sir? Is there anything I can help you with?
--Well, as you can see, I ordered a chicken parmigiana and the chicken is not well-cooked.
--I really apologize for this mistake. Allow me to get you a better dish.
--That's alright, but you people have been running the restaurant for so long! Usually such things do not happen here.
--It's a random mistake. I apologize on behalf of my chef.
--I would appreciate if you can replace it with a well-cooked dish.
--Sure. Thank you for your patience.
# It is taking too long!
--Excuse me, Captain!
--Yes, Sir. How can I help you?
--Well, it's been 20 minutes since I placed my order. We haven't received any appetizers or even any drinks yet.
--Kindly give me a couple of minutes. I'll check the status of your order.
--Please do so. I'm in a hurry and don't have much time today.
--I'll bring your drinks now, and your order will be on your table within the next 5 minutes.
--Thanks a lot.